Refund policy

Returns and refunds

You may request a return for eligible ready-made products within 14 days of delivery. For ordinary change-of-mind returns, items must be new and unused.

We do not offer exchanges. We do not charge a restocking fee for eligible returns.

Sale items and custom or personalized items are final sale for change-of-mind returns. If your item arrives damaged or you receive an incorrect item, contact us so we can review the issue and provide the appropriate remedy. These exclusions and ordinary-return conditions do not limit your applicable consumer rights.

Customers are responsible for return shipping costs for ordinary returns.

To request a return or report a damaged or incorrect item, email hello@pocketmuse.store with your order number and a description of your request. Contact us before sending an item back so we can provide return instructions.