Shipping policy

Shipping & Delivery

Free Shipping

Free shipping is available on selected products. Any applicable shipping charges are shown at checkout.

International Shipping

Delivery availability depends on the product and destination. If a delivery issue affects your order, contact Pocket Muse at hello@pocketmuse.store.

Lost or Missing Packages

Please carefully review your billing and shipping information before completing your order. If you notice an address error or your package is missing, contact us. If an error occurs on our end, we will take responsibility and arrange to correct and resend the original order at no additional cost to you. This does not limit your applicable consumer rights.

Customs, Duties & Fees

Customs duties, import taxes or additional fees may apply depending on your destination and shipping arrangements. Contact us if you have questions about your order.

Estimated Shipping Times

United States	3–14 business days
Canada & Europe	6–14 business days
Australia & New Zealand	12–14 business days
Central & South America	8–14 business days
Asia	8–14 business days
Africa	8–14 business days

These are estimates for destinations where delivery is available. Delivery estimates exclude 1–3 business days for processing. Customs clearance and carrier delays may extend shipping timelines.

Tracking Information

Once your order has shipped, you will receive an email with tracking information when tracking is available for the shipping method.

If Your Tracking Shows “No Information Available”

Some carriers take 1–5 business days after shipment to update tracking. If more than 5 business days have passed since shipment and tracking has not updated, contact us and we will help.

Multiple Packages

Items from the same order may occasionally ship separately, even when ordered together.

If you have any questions, contact hello@pocketmuse.store.